Blind Alive Support Page
Welcome to the BlindAlive Support Page, before using the contact form below please take a look at our Frequently Asked Questions Page. If you are not able to find what you are looking for in our FAQ's or have a question about your order please use the form below and one of our BlindAlive Support Staff will get back to you as soon as possible.
Prefer to use the phone for support? You can call us at: 570-212-9979 to leave a voice mail and we will get back to you within 24 hours.
Who will you be talking to when you contact us? Lisa, our Tech and Product Support Person.
Some folks get anxious calling customer support, so we want you to get to know Lisa, our support person. We asked her a few questions below so you could get to know her better.
BlindAlive Support Contact Form
So Lisa, what are people most anxious about when they call in?
I think mostly they are afraid of looking foolish or uninformed. People will say things like, “I know I need to do something, but I don’t even know what to ask or where to get started”. My feeling is that any and all forward momentum should be celebrated– maybe for the first time, or maybe every single day. That’s what’s worthy of celebration.
What are the most common phone calls you receive?
I spend time with customers who aren’t sure what workout or workouts might best suited to their needs. I will get questions about specific exercises. Also, I get lots of questions about downloading and playing the workout.
What do you like the most about being the support person for Eyes Free Fitness
I’m thrilled when I can help someone find what they need to start working out, or decide what workouts will best meet their needs. If someone is having difficulty with a particular exercise in a workout, I love when I can come up with the analogy or description that helps it all fall into place.
What do you like about helping people?
Simply, because I can help to make a difference. Also, helping others helps me. I may not always feel like working out. Sometimes, the only thing that keeps me moving is my feeling that when I talk to people about being active, I want to be authentic, and so, it’s a win-win
Have you always been comfortable with technology?
At first, I was intimidated by it. The few blind people I met who were using computers seemed to already know everything. What changed everything for me, was the availability of manuals in formats I could use. I learned that people who knew technology simply had the right tools and knew how to use them.
What do you do if they have different technology, computers, and experience than you?
I’ve dabbled a bit in most operating systems, and can at least give them the basics. If I don’t know, I research it online and find a workable solution.
Please tell us about your background in helping blind folks live independently?
I have a Master’s Degree in rehabilitation teaching for the Blind. I worked for the state of Pennsylvania for twelve years, working with people who had lost their sight. My job was to give them the techniques and resources they needed to live independently. It greatly influenced the way I think about safety, independence, and finding creative solutions to problems.
Tell us about your personal journey?
I’m the oldest of four girls and was born blind. I answered phones for my family’s business for much of the time I lived there. I was mainstreamed throughout my school years, and was the first blind student to attend and complete a Bachelor of Science in Bible and Missions. Since then, I have held jobs as a summer camp counsellor, rehabilitation teacher, sales and customer support for a technology company, and private technology instructor. And now, as support for Eyes-Free-Fitness at BlindAlive.
What do you want someone to feel like after you have worked with them on the phone?
I want each person to have the information that is needed to take that next step, whether that be ordering a workout, downloading it, or beginning. I want each person to feel understood; to feel part of a larger community striving for good health.
Learn more about the entire BlindAlive team on our Meet the Team page.